Lumina Shutters & Blinds

Privacy Policy

Last updated: June 2026

1. Who We Are

Lumina Shutters & Blinds ("we", "us", "our") is a made-to-measure shutter and blind supplier based in West Dorset. We supply and fit plantation shutters and blinds across Dorset, South Somerset and East Devon.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

  • Email: [email protected]
  • Phone: 07534 849299 / 01308 334376
  • Address: 14 High West Street, Dorchester, DT1 1UZ

2. What Information We Collect

We may collect the following personal information when you contact us, request a survey, or use our website:

  • Your name
  • Your email address
  • Your phone number
  • Your home address or postcode (for survey bookings)
  • Any details you provide in enquiry forms or messages

We do not collect sensitive personal data (such as financial information) through this website.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries and quote requests
  • Arrange and carry out free home surveys
  • Process and fulfil orders
  • Send you relevant information about your order or appointment
  • Improve our website and services

We will not use your information for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Contract: to fulfil orders and service requests you have made
  • Legitimate interests: to respond to enquiries and improve our services
  • Consent: where you have opted in to receive marketing communications

5. How We Store Your Data

Your data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Our fitting team, where necessary to carry out your installation
  • Our suppliers, where required to fulfil your order
  • Service providers who assist us in operating our website (e.g. hosting providers), who are bound by confidentiality obligations

We will never share your data with third parties for their own marketing purposes.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use:

  • Essential cookies: necessary for the website to function correctly
  • Analytics cookies: to help us understand how visitors use our site (e.g. Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: to request a copy of the data we hold about you
  • Right to rectification: to ask us to correct inaccurate data
  • Right to erasure: to ask us to delete your data in certain circumstances
  • Right to restrict processing: to ask us to limit how we use your data
  • Right to object: to object to our processing of your data
  • Right to data portability: to receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.